Returns and Exchange Policy
At Samra Hair & Wigs Xtacy Brand we maintain a very high level of quality assurance. All products go through a rigorous quality control process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before packing and shipping. It is our primary focus to make sure you are completely satisfied. Items may be exchanged under the following conditions:
• Requests must be made within 30 calendar days from the date of purchase. Any exchange request after 30 calendar days will not be honored.
• We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the package and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
• Product must be exchanged for something of equal or greater value. No refunds will be permitted.
• You must send the product back to us in order to process the exchange. Customer will be responsible for the shipping cost. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. There are NO REFUNDS
* In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 30-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact a Samra Hair & Wigs at 954-921-9129 and notify them of their issue or concern. (Note: that perming, coloring, lifting, rinsing, removing the hair from the weft, cutting weft, splitting weft, or otherwise processing the hair VOIDS the Product Defect Exchange Policy). If Samra Hair & Wigs verifies and agrees that the product is defective in any way, Samra Hair & Wigs will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Samra Hair & Wigs will cover the cost of shipping the exchanged/new item back to the customer if shipped ground.